FAQ – Safety, Materials & More

Rooted in nature, made for real life, and wrapped in love — we know you have questions, and we're here to answer every one of them with honesty and care. 💛

At Baby Bertie, every toy is designed with one thing at the heart of it: your baby's safety and joy. Whether you're a first-time parent or a seasoned pro, we hope this page gives you the peace of mind you deserve. You can also learn more about our story

🛡️ Safety Certifications

Are Baby Bertie toys certified safe?

Absolutely. All Baby Bertie toys meet or exceed the strictest U.S. safety standards for children's products. Here's what that means for your family:

  • CPSIA Compliant — We comply with the Consumer Product Safety Improvement Act, the federal law governing children's product safety in the United States.
  • CPC Certified — Every product comes with a Children's Product Certificate (CPC), which confirms third-party lab testing for safety.
  • BPA-Free — Our toys contain absolutely no Bisphenol A (BPA), a chemical found in some plastics that can be harmful to babies.
  • Phthalates-Free — No phthalates, which are chemicals sometimes used to soften plastics and linked to health concerns.
  • 100% Food-Grade Silicone — The same standard used for baby bottle nipples and pacifiers. Safe for mouthing and chewing.

🌿 Materials — Why Silicone?

Why do you use silicone instead of plastic?

Great question! As a mum herself, our founder Natalie wanted materials she'd be completely comfortable handing to her own three children. Silicone ticks every box:

  • Non-toxic — Food-grade silicone is inert, meaning it doesn't leach chemicals even when chewed or mouthed.
  • Soft & gentle — Perfect for teething babies and sensitive gums.
  • Durable — Silicone holds up to drops, squeezes, and enthusiastic little hands without cracking or splintering.
  • Easy to clean — Non-porous surface means bacteria and mold have nowhere to hide.
  • Temperature stable — Safe in the dishwasher and won't warp or degrade over time.

Is silicone safe for babies who chew on everything?

Yes! Food-grade silicone is specifically designed to be safe for oral contact. It's the same material used in baby bottle nipples, pacifiers, and teethers. Our toys are tested to ensure they can withstand the enthusiastic chewing of even the most determined little ones. 😄

👶 Age Recommendations

How do I know which toy is right for my baby's age?

Each product page includes a specific age recommendation based on developmental stage and safety testing. As a general guide:

  • 0–6 months — Soft sensory toys for visual tracking, gentle grasping, and tummy time.
  • 6–12 months — Teething toys, stacking rings, and pull toys that support fine motor development and cause-and-effect learning.
  • 12–24 months — More complex pull toys and activity toys that encourage walking, coordination, and imaginative play.
  • 2+ years — Toys that support language development, creativity, and independent play.

Always check the individual product page for the specific age recommendation, and use your knowledge of your own child's development — every baby is wonderfully unique! 🌟

How do I choose the right toy for my baby's stage?

Think about what your baby is working on right now. Are they starting to reach and grab? Look for toys with easy-to-hold shapes. Are they pulling themselves up to stand? A pull-along toy can be a wonderful motivator. Are they putting everything in their mouth? A silicone teether is your best friend. When in doubt, check the age guide on each product page or reach out to us — we love helping parents find the perfect match.

🧼 Cleaning & Care

How do I clean Baby Bertie toys?

Keeping your baby's toys clean is easy with silicone! Here are your options:

  • Dishwasher safe — Place on the top rack for a thorough clean. No special settings needed.
  • Hand wash — Warm water and mild dish soap works perfectly. Rinse well and air dry.
  • Wipe down — For a quick clean between uses, a damp cloth with a little soap does the trick.

Avoid harsh chemical cleaners, bleach, or abrasive scrubbers — they're not needed and could damage the surface over time.

Can I sterilise Baby Bertie toys?

Yes! Food-grade silicone is heat-stable, so you can sterilise our toys by boiling them in water for a few minutes or using a steam steriliser. This is especially handy for newborns or when a toy has been dropped somewhere less-than-ideal. 😅

🚚 Shipping

Do you offer free shipping?

Yes — we offer free worldwide shipping on all orders! We believe every baby deserves access to safe, beautiful toys, no matter where in the world they are. 🌍

How long will my order take to arrive?

Delivery times vary by location: 3 days domestic and 5–8 days international. 📦
You'll receive a tracking number as soon as your order ships so you can follow its journey to your door. If you have any questions about your order, don't hesitate to get in touch.

🔄 Returns

What is your return policy?

We want you and your baby to love every Baby Bertie product. If something isn't right, we're here to make it right. Please visit our Start a Return page for full details on how to initiate a return.

💛 Still have questions?

We're real people who genuinely care about your family's experience. Learn more about us and our story, or reach out info@babybertie.com — we'd love to hear from you.